Pre-Employment Tests For Dispatchers
Top Skills and Abilities:
- Active Listening
- Speaking
- Coordination
- Oral Comprehension
- Oral Expression
Top 3 Tasks:
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Oversee all communications within specifically assigned territories.
Overview
A dispatcher's job duties consist of scheduling work for repair, installation, and service crews, as well as scheduling drivers to pick up or deliver goods to customers. They communicate both with workers and customers, relaying customers' complaints and requests to crews and preparing timetables for crews to consult. The job, therefore, requires the ability to communicate effectively, as well as quick thinking in a fast-paced environment. Dispatchers generally are required to have at least a high school diploma or a GED.
Assessments for Dispatchers
When hiring dispatchers, employers look for essential job-related skills such as verbal and oral comprehension, as well as key personality traits like stress tolerance, conscientiousness, and patience. These attributes are crucial for managing the demands of a high-pressure dispatch environment. To assess candidates effectively, Criteria recommends two tests: the Criteria Basic Skills Test (CBST) for evaluating an applicant's math, verbal comprehension, and attention to detail, and the Employee Personality Profile (EPP) for assessing behavioral traits critical to dispatcher roles, particularly their ability to stay calm and composed under pressure.
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Source: U.S. Department of Labor