THE EXPERIENCE
Your Success is Our Success
Customer experience drives everything we do. When you become a Criteria customer, you gain all the perks that come along with it – user-friendly technology, products built by I/O psychologists, and a whole team dedicated to customer success and support to help you achieve all of your talent goals.
High Customer Satisfaction
We’re proud to have a 96% customer satisfaction rating. Customer satisfaction is extremely important to us, and we take pride in offering an assessment platform that makes the hiring process easier and more efficient for organizations of all kinds.
Award-Winning Customer Success Team
We take the “service” part of “Software-as-a-Service” very seriously. We work hard to provide the service you need to achieve your talent goals. Thanks to their efforts, our Customer Success team is the proud recipient of a Stevie Award for Outstanding Customer Service.
Net Promoter Score
We believe our Net Promoter Score of 68 is a testament to our commitment to all of our customers. This score means that an overwhelming percentage of our customers would recommend our platform to colleagues or friends.
We're fueled by customer feedback.
Want to know what it's like to be a Criteria customer? Don't take it from us. Hear it straight from companies just like yours!
Olivia K.
Mid-Market (51-1000 Emp.)
“Easy to use for end users”
The system is exceptionally efficient on the administrative side of our hiring process. The screening process not only saves us valuable time but also ensures that we focus on the most suitable applicants.
Scott E.
Enterprise (>1000 Emp.)
“A Powerful Platform and Tool”
Assessments are available in many options. They give great insight into candidates and how they match the job. With support from Criteria, our implementation process has been smooth.
Alanna G.
Small Business (50 or fewer Emp.)
Quality Testing Gets Quality Applicants
It allows us to really see who can do the job before we perform interviews and saves our intervening labor hours dramatically.
Amy W.
Mid-Market (51-1000 Emp.)
“Has helped us hire the right people!”
Criteria gives us some hard facts to look at when making tough decisions. With the variety of testing, it helps us in a business where we have so many different positions.
Elly E.
Enterprise (>1000 Emp.)
“The smoothest experience”
From the initiation of our engagement with the Criteria team, they consistently facilitated a seamless and efficient experience for our organization. Applicants participating in the testing process reported a user-friendly, expeditious, and engaging experience, seamlessly integrated into our recruitment workflow.
Elizabeth W.
Mid-Market (50-1000 Emp.)
“User Friendly and Multi Purpose!”
I love that you are able to put together your jobs with different types of tests, a la carte. The platform is very user-friendly, and if I ever have trouble, there are a ton of helpful resources to teach and train.
