THE EXPERIENCE

Your Success is Our Success

Customer experience drives everything we do. When you become a Criteria customer, you gain all the perks that come along with it – user-friendly technology, products built by I/O psychologists, and a whole team dedicated to customer success and support to help you achieve all of your talent goals.

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High Customer Satisfaction

High Customer Satisfaction

We’re proud to have a 96% customer satisfaction rating. Customer satisfaction is extremely important to us, and we take pride in offering an assessment platform that makes the hiring process easier and more efficient for organizations of all kinds.

Award-Winning Customer Success Team

Award-Winning Customer Success Team

We take the “service” part of “Software-as-a-Service” very seriously. We work hard to provide the service you need to achieve your talent goals. Thanks to their efforts, our Customer Success team is the proud recipient of a Stevie Award for Outstanding Customer Service.

Net Promoter Score

Net Promoter Score

We believe our Net Promoter Score of 68 is a testament to our commitment to all of our customers. This score means that an overwhelming percentage of our customers would recommend our platform to colleagues or friends.

We're fueled by customer feedback.

Want to know what it's like to be a Criteria customer? Don't take it from us. Hear it straight from companies just like yours! 

 

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Criteria reviews sourced by G2

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